If your pupil forgets their password or is having trouble logging in, you can reset it for them directly from the Instructor App—no need to contact support.
Steps to Reset a Pupil's Password
1. Navigate to the Pupils Section
From the home screen, tap the person icon at the bottom to open the Pupils list.
2. Select the Pupil
Find and tap on the pupil who needs their password reset.
3. Access Their Profile
Swipe across the tabs at the top and select "Profile."
4. Set a New Password
In the middle of the screen, tap "Set Password."
Enter a new password of your choice (ensure it meets any security requirements).
Tap Submit to save the change.
Share the New Login Details
Once the password has been reset, you'll need to pass the new credentials to the pupil. We recommend sharing them in a secure way, such as:
Text message (SMS)
WhatsApp or other messaging apps
Email
Verbally during a lesson
Make sure to remind them of their full login details:
Credential What to use Username Their registered phone number PIN Their existing PIN code (unchanged) Password The new password you just set Security Tip: Encourage the pupil to change their password to something memorable after they log in for the first time. Avoid sharing passwords via unsecured channels where possible.
| Credential | What to use |
|---|---|
| Username | Their registered phone number |
| PIN | Their existing PIN code (unchanged) |
| Password | The new password you just set |
Security Tip: Encourage the pupil to change their password to something memorable after they log in for the first time. Avoid sharing passwords via unsecured channels where possible.
Make sure to remind them of their full login details:
| Credential | What to use |
|---|---|
| Username | Their registered phone number |
| PIN | Their existing PIN code (unchanged) |
| Password | The new password you just set |
Security Tip: Encourage the pupil to change their password to something memorable after they log in for the first time. Avoid sharing passwords via unsecured channels where possible.
Make sure to remind them of their full login details:
| Credential | What to use |
|---|---|
| Username | Their registered phone number |
| PIN | Their existing PIN code (unchanged) |
| Password | The new password you just set |
Security Tip: Encourage the pupil to change their password to something memorable after they log in for the first time. Avoid sharing passwords via unsecured channels where possible.
Make sure to remind them of their full login details:
| Credential | What to use |
|---|---|
| Username | Their registered phone number |
| PIN | Their existing PIN code (unchanged) |
| Password | The new password you just set |
Security Tip: Encourage the pupil to change their password to something memorable after they log in for the first time. Avoid sharing passwords via unsecured channels where possible.