There are couple of different ways to set up reminders for your pupils.
In-App Reminders
The standard free in-app notification reminders are great and are generally reliable however they rely on several things to reach the pupil including; The pupil installing the app and logging in. The pupil selects "Allow Notifications" when first logging in & the pupil has a wifi or mobile data connection. For these reasons, they are not 100% guaranteed.
Note: For a more detailed overview, please click here.
SMS/Text Reminders
These reminders use the standard mobile network to send a traditional SMS/text message and will be delivered to pupils even if they don't have the app installed on their phones. These are virtually 100% guaranteed and can be used very effectively in conjunction with In-App reminders
A Recommended Approach to lesson Reminders
Set up the In-App lesson reminders to be sent 24 hours before the pupil's lesson and set SMS/Text reminders to be sent 48 or 72 hours before the lesson. Ensure you have added to your terms and conditions that you charge for lessons cancelled or no-shows within 24 hours of the lesson.
Pupils will receive 2 lesson reminders, one of which (SMS/Text) can be used for proof of delivery.
SMS/Text reminders require you to purchase a Text Bundle, the best option being 1000 messages for £40. If you deliver around 25 lessons each week this will last you around 10 months.
Text reminder bundles and set-up can be undertaken on the web admin and going to the Settings menu and selecting Lesson reminders
Note: For more information on SMS Bundles, please click here.