You can cancel a lesson and choose whether to charge or not, along with recording the reason for cancellation.


From the Diary:

  1. Go to the Diary and select the lesson.

  2. On the summary page, tap Cancel.
  3. A pop-up will appear asking:

    • Do you want to charge for the cancelled lesson?

    • Who is cancelling the lesson (you or the pupil)?

    • You can also add a reason for cancellation.
  4. Confirm your choices to complete the cancellation.

From a Pupil’s Profile:

  1. Tap the person icon, select the pupil, and open the Lessons tab.
  2. Find the lesson, tap the drop-down arrow, and select Cancel.
  3. Follow the same cancellation steps as above.