Frequently Asked Questions

Adyen Refunds
Refunding a Pupil’s In-App Lesson Payment If a pupil has paid for lessons through the app and later requests a refund, you have two options: Option 1 – Re...
Wed, 19 Aug, 2026 at 12:14 PM
Editing the online booking form
Customising Your Online Booking Form You can tailor your online booking form to collect additional information from pupils—such as their date of birth or d...
Wed, 19 Aug, 2026 at 12:24 PM
Gaps Plus - App overview
Managing Diary Gaps with Gaps Plus The Gaps Plus feature gives you greater control over how empty slots in your diary are displayed to pupils and how they ...
Wed, 19 Aug, 2026 at 12:52 PM
Gaps Plus - Web admin overview
In addition to the app, you can manage Gaps Plus directly through the Web Admin. This allows you to create new gaps, assign or update prices, and edit exist...
Thu, 20 Aug, 2026 at 12:32 PM
How Much Does the Theory Suite Cost?
Theory Suite Pricing The Theory Suite is priced based on the number of pupils you want to give access to. The current pricing tiers are as follows: Up t...
Thu, 20 Aug, 2026 at 12:45 PM
How to add a new instructor
How to Add a New Instructor to Your School Account Follow these steps to add a new instructor to your school account: Log in to the Web Admin portal. ht...
Tue, 25 Aug, 2026 at 12:31 PM
How to add a PDI to your driving school
Adding a Potential Driving Instructor (PDI) – Trial Access Total Drive offers Potential Driving Instructors (PDIs) a 12-month free access period – or until...
Tue, 25 Aug, 2026 at 12:30 PM
How to Add Mileage in the Instructor App
How to Add Mileage in the Total Drive App Follow these steps to log a mileage entry: Open the Total Drive app and tap the Money icon at the bottom of th...
Wed, 26 Aug, 2026 at 11:34 AM
How to Add Resource Links for Pupils in the App
Managing Resources in the Instructor App You can share useful resources—such as YouTube videos, theory test guides, or practice materials—directly through ...
Wed, 26 Aug, 2026 at 11:43 AM
How to add the enquiry form to your Facebook page
Login to the web admin Go to Tools >> Enquiry Manager. Under Installation, locate Enquiry Widget and click "Copy Link". ...
Wed, 6 Aug, 2025 at 11:22 AM