Refunding a Pupil’s In-App Lesson Payment
If a pupil has paid for lessons through the app and later requests a refund, you have two options:
Option 1 – Refund via Bank Transfer (Manual)
You can process the refund directly via bank transfer. Once completed, manually record the refund in Total Drive to keep your financial records accurate and up to date.
Option 2 – Refund via Total Drive Support
Alternatively, you can contact our support team to issue the refund directly through the app. This method is recommended for added security and convenience.
Please send us an email (support@totaldrive.co.uk) with the pupils full name and the amount that is to be refunded.
We will raise a link for that amount which we will send to you, once you have paid this, please let us know and we will process the payment to the student.
Important Note
When Total Drive processes the refund on your behalf, it is linked to the pupil’s original payment transaction. This ensures the refund is officially recorded.
? Tip: For faster resolution and full chargeback protection, we recommend using Option 2 whenever possible.