Frequently Asked Questions

How to Adjust the Pupil App Colours
Log in to the Total Drive Web Admin. Head to Settings, then select Branding. Scroll down to Choose Your Colours.  Here, you can select a primary ...
Tue, 5 Aug, 2025 at 2:07 PM
How to Cancel a Lesson
You can cancel a lesson and choose whether to charge or not, along with recording the reason for cancellation. From the Diary: Go to the Diary and se...
Wed, 6 Aug, 2025 at 12:35 PM
How to cancel your subscription
If you decide to cancel your Total Drive subscription, you can do so by completing our cancellation form.  Visit the cancellation page: https://totaldr...
Wed, 6 Aug, 2025 at 11:18 AM
How to Change or Add Lesson Types in the App
Lesson types help you organise the kinds of sessions you offer (e.g. Mock Test, Refresher Lesson). You can rename, remove, or add your own. Steps to Edi...
Wed, 6 Aug, 2025 at 3:44 PM
How to Change Your Diary View in the App
Steps to Change Your Diary View: Open the Diary page. Tap the three horizontal lines in the top-left corner. Under Diary Display, choose from: 1 Day Vi...
Wed, 6 Aug, 2025 at 2:27 PM
How to Change Your Mobile Number from the App
From the Calendar screen in the Total Drive app, tap the three horizontal lines (☰) in the top left corner. Under Diary Settings, tap Options. Scrol...
Wed, 6 Aug, 2025 at 2:23 PM
How to Change Your Mobile Number from the Web Admin
Log in to the Total Drive Web Admin. Click the Profile icon. Locate the field for Mobile Number. Update your number as needed. Click Save to c...
Wed, 6 Aug, 2025 at 2:15 PM
How to change your subscription plan
If you want to update your Total Drive subscription, follow these steps: Log in to the Total Drive Web Admin. Click on Tools. Then select Billing. ...
Wed, 6 Aug, 2025 at 11:27 AM
How to Change Your Username
Log in to the Total Drive Web Admin. Click the Profile icon.  In the Username field, enter your new preferred username. Once updated, click Save ...
Tue, 5 Aug, 2025 at 4:27 PM
How to Delete a Lesson
Deleting a lesson permanently removes it from the diary and pupil records. From the Diary: Open your Diary and tap the lesson. On the summary screen,...
Wed, 6 Aug, 2025 at 12:24 PM