Frequently Asked Questions
Login to the web admin Go to Tools >> Enquiry Manager. Under Installation, locate Enquiry Widget and click "Copy Link". ...
Wed, 6 Aug, 2025 at 11:22 AM
Adding the Same Parent to Multiple Pupil Accounts (e.g. Siblings) Due to system restrictions, each parent phone number can only be used once per PIN as thi...
Thu, 27 Aug, 2026 at 11:39 AM
Cancelling a Lesson You can cancel a lesson and choose whether to charge for it, while also recording the reason for the cancellation. There are two ways t...
Wed, 9 Sep, 2026 at 12:13 PM
How to Cancel Your Subscription We're sorry to see you go. If you've decided to cancel your Total Drive subscription, you can do so quickly and eas...
Fri, 24 Jul, 2026 at 11:09 AM
Lesson Types Lesson types help you organise the kinds of sessions you offer — for example, Mock Test or Refresher Lesson. You can add your own, rename exis...
Thu, 10 Sep, 2026 at 11:51 AM
Change Your Diary View You can switch between different diary layouts to see more or fewer days at a glance — handy for planning ahead or focusing on a sin...
Thu, 10 Sep, 2026 at 11:55 AM
From the Calendar screen in the Total Drive app, tap the three horizontal lines (☰) in the top left corner. Under Diary Settings, tap Options. Scrol...
Wed, 6 Aug, 2025 at 2:23 PM
Changing Your Username in Total Drive Web Admin Log in to the Total Drive Web Admin. https://web.totaldrive.app/login Click the Profile icon. In...
Wed, 16 Sep, 2026 at 11:55 AM
Deleting a Lesson ⚠️ Important: Deleting a lesson permanently removes it from the diary and pupil records. This action cannot be undone. From the Diary:...
Wed, 16 Sep, 2026 at 12:00 PM
Deleting an Expense in the Total Drive App Open the app and tap the Money tab. At the top, switch the tab from Income to Expenses. Tap the expense ...
Wed, 16 Sep, 2026 at 12:21 PM