Frequently Asked Questions

How to update your school name
Customize Your Branding Add your logo and customize colors to make Total Drive reflect your driving school's brand identity. This creates a professio...
Fri, 6 Feb, 2026 at 10:46 AM
How to Update Your School’s Terms and Conditions in the App
You can easily update your driving school’s terms and conditions directly from the app. This ensures your pupils always see the most up-to-date information ...
Wed, 6 Aug, 2025 at 1:09 PM
How to Update Your School’s Terms and Conditions on the Web Admin
From the dashboard on the Web Admin, click on the 'Settings' button in the top right-hand corner of the screen. At the bottom of the settings, sel...
Wed, 6 Aug, 2025 at 12:38 PM
How to Update Your Subscription Payment Card Details
To change the card used for your subscription payments: Log in to the Total Drive Web Admin. Click Tools. Go to Billing. At the top of the p...
Mon, 23 Mar, 2026 at 8:37 AM
How to Upload a Bank Statement
If you've been asked to upload a bank statement for verification purposes, here’s how to do it via the Web Admin: Log into the Total Drive Web Admin....
Tue, 5 Aug, 2025 at 1:36 PM
How to Upload Your Logo
Log in to the Total Drive Web Admin. Click Settings, then select Branding. Under the Logo section, click Choose File to upload a new logo.               ...
Tue, 5 Aug, 2025 at 1:10 PM
Inviting a Parent or Guardian to the Pupil App
You can invite a parent or guardian to access a pupil’s app directly from the pupil profile. Step 1: Open the Pupil Profile Go to the pupil’s profile...
Wed, 25 Feb, 2026 at 11:45 AM
Managing Service Fees When taking money through the app
Managing Service Fees when taking money through the app When using Pay through app or Book & Pay via Total Drive, you have full control over who p...
Wed, 9 Sep, 2026 at 12:04 PM
Subscription Plans overview
Subscription Plans Overview We offer flexible subscription plans designed to grow with your driving school. Whether you are a sole trader or managing a lar...
Tue, 8 Sep, 2026 at 12:32 PM
The pupil already exists in your account with the same mobile number
If you see this error message when trying to add a pupil, it means a pupil with that mobile number already exists somewhere in your account. Here's how ...
Tue, 27 Jan, 2026 at 10:32 AM