Frequently Asked Questions

How to Upload Your Logo
Log in to the Total Drive Web Admin. Click Settings, then select Branding. Under the Logo section, click Choose File to upload a new logo.               ...
Tue, 5 Aug, 2025 at 1:10 PM
The pupil already exists in your account with the same mobile number
If you see this error message when trying to add a pupil, it means a pupil with that mobile number already exists somewhere in your account. Here's how ...
Mon, 4 Aug, 2025 at 4:42 PM
What to do if you have not received your PIN
When signing up for Total Drive, you should receive a PIN via text message shortly after registration. This PIN allows you to log in and access your account...
Tue, 5 Aug, 2025 at 1:13 PM
What to do if your logo is not saving
If you're having trouble saving your logo, here are a few quick steps to try: Check the file format – Make sure your image file is in a supported for...
Tue, 5 Aug, 2025 at 3:57 PM
What’s Included in Each Total Drive Membership Plan?
Basic Plan The Basic Plan includes all the core features for managing your driving school efficiently: Diary & Lesson Gaps Free Instructor Apps ...
Tue, 5 Aug, 2025 at 1:39 PM
Where to Find Your Invoices
To view your billing and invoice history: Log in to the Total Drive Web Admin.  Click Tools. Go to Billing. At the top of the page, you’ll see t...
Mon, 4 Aug, 2025 at 4:27 PM
Why does my lesson on the diary only show "Paid" or "Unpaid" with no pupil name?
If your diary entries are only displaying "Paid" or "Unpaid" and not showing pupil information, this is likely due to the diary colour s...
Mon, 4 Aug, 2025 at 4:52 PM