If you see this error message when trying to add a pupil, it means a pupil with that mobile number already exists somewhere in your account. Here's how to resolve it:
Check all pupil lists
The pupil might be stored in a different section. Check the following tabs:
- Inactive
- Waiting
- Enquiries
- Passed
If you find the pupil:
- You can either move them to the Active list, or
- Delete them if they’re no longer needed.
Note: If you are part of a driving school and not an admin, your view might be limited. You may not be able to see all pupil statuses or take action. Ask your admin instructor to check or update the pupil’s details for you.
If you’ve checked all lists and still can’t find the pupil, please get in touch with us at: support@totaldrive.co.uk