Adding the Same Parent to Multiple Pupil Accounts (e.g. Siblings)

Due to system restrictions, each parent phone number can only be used once per PIN as this is their username which is unique. To add the same parent to a second pupil account, please follow this workaround:

Step-by-Step Instructions

  1. Navigate to the second pupil's profile – either in the Web Admin or the Instructor App.

  2. Go to the Parent section and manually add the parent's details.

  3. Important: When entering the parent's mobile number, you must use a different number from the one already registered (e.g., change the last digit).

    This is required because Total Drive uses the phone number as a unique username – it cannot be reused on another pupil account under the same PIN.

  4. Set a password for the parent account manually.

  5. Do NOT send the app invite through Total Drive.

  6. Send the username and password to the parent via text or WhatsApp, or give them a ring.

  7. Make a note on the second pupils details that the parent number is not correct and what is different